MAZDA LAUNCHES INNOVATIVE ACCIDENT REPAIR PROGRAMME
Mazda has launched a pioneering accident repair scheme called ‘Save It’. The programme is designed to offer motorists in Dundee discounted repairs on Mazda cars that have been in an accident and are on the margin of being written-off by insurance companies due to the value of the repair.
“Scrapping a car is hugely inconvenient for a customer and will invariably cost them money,” explains David Wilson-Green, Aftersales Manager, MMUK. “Customers also have to wait for an insurance company to pay out and then rush to find a replacement vehicle at a time that is usually inconvenient for them and their families.
“While customer satisfaction and convenience is paramount, it also makes good business sense for us who supply the parts for the repairs and for our Mazda-approved accident repair centre to do the work. Customers can also relax, safe in the knowledge that their vehicle has been repaired back to manufacturer factory standards in a Mazda Approved Accident Repair Centre, using Mazda genuine parts and repair methods,” adds Wilson-Green.
The new ‘Save It’ programme available in Dundee has four simple steps.
1. Mazda owners whose cars have been damaged but are still repairable – what the industry calls Category D cars – will be contacted by the Mazda Approved Accident Repair Centre (MAARC) to advise that their Mazda may be eligible for this new programme.
2. The MAARC will estimate the cost to repair the car and assess against the value of the car so the Centre can apply to Mazda for the discount in order to save the vehicle.
3. If the car is worth saving, Mazda can decide to discount both the price of the parts and negotiate the cost of labour with the MAARC for the long-term customer benefit of keeping the car on the road.
4. The customer decides whether to have the car repaired or written-off. If they decide to have it repaired, they have the use of a courtesy car while the work is carried out, making sure that Mazda customers are always kept on the road.
